Refund policy

At Sisurf, every item is made to order just for you. Because of this, we do not accept returns or exchanges due to size, color preference, or change of mind. Please review product details carefully before placing your order.

Damaged or Defective Items

If your order arrives damaged, misprinted, or defective, we’ve got you covered. Please contact us within 14 days of delivery at waves@sisurf.com with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once verified, we’ll replace the item at no additional cost.

Wrong Address or Order Errors

Orders placed with incorrect shipping information or customer-made errors (such as size or style selection) cannot be refunded. Please double-check your details before checking out.

Refunds

Refunds are only issued if a replacement cannot be provided. Approved refunds will be processed back to your original payment method.

Order Cancellations

Because each product is custom-printed, orders cannot be canceled once production has started.